Damage & Returns

Damage & Returns Policy

At Moss & Lantern, every item is hand-poured in small batches, and we want you to be happy with what arrives at your door.

Damaged Items

If your order arrives damaged or broken, please contact us within 7 days of delivery at MossAndLanternApothecary@gmail.com, along with a photo of the damaged item and packaging. We'll happily send a replacement or issue a refund for the affected item.

Returns

Because our candles and wax melts are made in small batches and are consumable products, we are unable to accept returns on items that have been used, melted, or burned.

If you receive the wrong item, or an item that wasn't as described, please reach out within 7 days of delivery and we'll make it right.

Local Pickup / Market Purchases

Items purchased in person at markets or local pickup are final sale, unless the item is defective.

Questions?

Reach out anytime at MossAndLanternApothecary@gmail.com — we're a small, family-run business and always want to make sure you're happy with your order.